Customer Service Coordinator

Job Description You will provide real-time assistance and guidance to resolve customer inquiries related to product access, configuration, account management, support entitlements, and general troubleshooting. Responsibility Responding promptly to helpdesk tickets via phone, email, or web-based channels Troubleshooting and resolving customer issues using established procedures and resources Documenting all customer interactions and resolutions in a ticketing system Escalating complex or unresolved issues to the appropriate technical teams and providing clear, concise case notes Assisting with onboarding and support for new/existing users Collaborating closely with team members to ensure timely and accurate issue resolutions Maintaining a high standard of customer service and professionalism in all interactions Requirements Customer Service IT Service Desk Management IT Ticketing System Microsoft Windows Operating System Technical Communication Technical Support Troubleshooting